Türkiye’s digital momentum continues to accelerate, and the Turkish Statistical Institute (TÜİK)’s 2025 Household Information Technologies Use Survey offers a panoramic view of this transformation. Spanning internet adoption, e-government engagement, e-commerce habits, and beyond, the data reflects how technology is reshaping lives across demographics—and highlights areas still ripe for progress.
Internet Usage Soars to New Heights
In 2025, 90.9% of individuals aged 16–74 accessed the internet—up from 88.8% in 2024. Taylor & Francis Online+3Turkish Minute+3ijcmph.com+3TÜİK Veri Portalı+1 Young, digitally savvy demographics have powered this growth, but the near-universal reach reflects deeper infrastructure and societal change.
Breaking down by gender:
Men: 93.6%
Women: 88.2%
The narrowing gap signals advances in access, though continued efforts to ensure parity remain essential. Turkish MinuteTÜİK Veri Portalı
E‑Government Usage Expands—But Variances Persist
Digital government services are becoming mainstream: 76.1% of respondents used e-government platforms in the past year.
Usage by gender:
Men: 82.8%
Women: 69.5%
Age-divide highlights:
25–34 years: 92.8% usage
65–74 years: just 29.6% usage
These figures underscore how digital literacy and usability must improve to serve all age groups equitably. Vikipedi+6Turkish Minute+6Türkiye İstatistik Kurumu+6Vikipedi+8TÜİK Veri Portalı+8Türkiye İstatistik Kurumu+8
Why Do Citizens Use E‑Government Platforms?
Purposeful interaction drives usage:
68.5% access personal records
53.6% schedule appointments
46.4% seek institutional info
This usage trend reflects functional integration of e-government into daily needs, particularly for personal administration tasks.
E‑Commerce Gains Traction
E-commerce continues its upward trajectory: 55.7% of internet users made online purchases in 2025 (vs. 51.7% in 2024).
By gender:
Men: 59.1%
Women: 52.3%
Recent buyers: 42.3% within the last 3 months
This signals that digital shopping is becoming a habitual behavior among Turks. VikipediTurkish Minute+2MarkWide Research+2
E‑Commerce Users Report Issues
However, the experience isn’t flawless. Among recent shoppers, 29% reported encountering issues:
12.7% delayed deliveries
11.8% wrong or damaged items
These shortcomings reveal ongoing challenges in logistics and quality control within the e-commerce ecosystem.
Learning Goes Digital—Slowly
The adoption of online education is modest but growing—17.7% participated in digital learning in the past 3 months (up 3.9 points from last year). Women slightly lead in this trend, with 18.0% versus 17.5% of men.
The data points to emerging opportunities in e-learning, especially for underserved demographics. OECD+2ijcmph.com+2Bayraktar Attorneys
Social Media: WhatsApp Rules, Followed by YouTube and Instagram
Most popular platforms in 2025:
WhatsApp: 88.6%
YouTube: 72.9%
Instagram: 68.1%
Usage by gender:
Men: WhatsApp 91.3%, YouTube 75.7%, Instagram 68.7%
Women: WhatsApp 85.9%, YouTube 70.1%, Instagram 67.4%
These rates underscore how crucial messaging and streaming platforms have become in daily communication and entertainment. TÜİK Veri Portalı
Digital ID (e‑Identity) Usage Still Minimal
Only 15.6% of internet users reported using e-ID to access online services. Gender breakdown:
Men: 18%
Women: 13.3%
Adoption remains low despite e-ID’s potential to streamline transactions. Broader trust-building and outreach are needed to accelerate uptake. Turkish Minute
Broader Context: Turkey’s Digital Transformation
DataReportal’s Digital 2025: Turkey report shows continued growth in digital adoption across devices and online behaviors. DataReportal – Global Digital Insights
With TÜİK’s ICT survey platform, digging into granular trends will be easier in coming years. TÜİK Veri Portalı+1
Notably, Türkiye’s e-commerce sector surged 61.7% in 2024, representing TRY 3 trillion in transactions—highlighting its macroeconomic impact. mondaq.com
Major players like Trendyol and Hepsiburada reflect how robust Turkey’s digital market has become. MarkWide Research
Final Take: Progress with Gaps
Turkey’s digital transformation is well underway, characterized by high internet penetration rates, increasing dependency on e-government and e-commerce platforms, and growing digital engagement across demographics.
However, to ensure an equitable digital future, continued efforts are key:
Bridge the gender and age gap in internet and service access
Improve e-commerce logistics and quality control
Expand e-learning participation and formats
Ramp up e-ID adoption and digital trust
With targeted policies, infrastructure investments, and inclusive outreach, Türkiye can ensure the digital economy is both accessible and enriching for all citizens.
